Privacy policy
Last updated: 24 July 2026
At Merak Atelier, protecting your privacy is a priority. This policy explains what personal information we collect through merakatelier.com, how we use it, who it is shared with, and the rights you have over it. By using this website, you consent to the practices described below.
1. Information We Collect
When you place an order or create an account, we collect your name, email address, phone number, and billing and shipping address. If you subscribe to our newsletter, we collect your email address. When you browse the site, we automatically receive standard technical data such as your IP address, browser type and pages visited, collected through cookies and our e-commerce platform.
We do not collect or store your card details. All online payments are processed directly by licensed third-party payment gateways regulated by the State Bank of Pakistan, on their secure, encrypted platforms.
2. How We Use Your Information
We use your information to process and deliver your orders, contact you about your order status, respond to enquiries, send newsletters and offers you have opted into, prevent fraudulent transactions, and improve our website and collections. We do not sell or rent your personal information to anyone.
3. Who We Share It With
Your information is shared only where necessary to serve you: with Shopify, which hosts our store; with our courier partners (such as Trax, DHL and SkyNet) to deliver your order; with our payment gateway providers to process your payment; and with analytics and advertising providers, including Google and Meta, who help us understand how our website is used and show you relevant advertising. Each of these parties is bound to protect your data under their own privacy and security obligations. We may also disclose information where required by law.
4. Cookies
Our website uses cookies to keep items in your bag, remember your preferences and understand how visitors use the site. We also use analytics and advertising cookies from third parties such as Google and Meta, which help us measure website performance and show you Merak Atelier products on other platforms you visit. You can disable cookies in your browser settings, though some features of the store may not function properly without them.
5. Data Security
Our website is secured with SSL encryption, and all transactions are processed through PCI-DSS compliant payment systems. We retain your information only as long as needed to fulfil orders, meet legal and accounting requirements, and provide customer support.
6. International Transfers
Our store is hosted on Shopify, and some of our service providers operate outside Pakistan. This means your information may be transferred to, stored and processed in other countries. Where this happens, we take reasonable steps to ensure your information continues to be protected in line with this policy. If you place an international order, your delivery details will also be shared with couriers and customs authorities in the destination country.
7. Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us and we will delete it.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can unsubscribe from marketing emails using the link in any newsletter. Verified requests are actioned as promptly as possible, subject to records we are legally required to retain.
9. Third-Party Links
Our website may contain links to third-party platforms, including our social media pages. This policy does not apply to those websites, and we encourage you to review their privacy policies before sharing any information with them.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes take effect once published on this page. Your continued use of merakatelier.com constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests:
Merak Atelier (Private) Limited
45-Ahmad Block, New Garden Town
Lahore, Punjab, Pakistan
Email: hello@merakatelier.com
Phone / WhatsApp: +92 329 4579699
